Orders
How do I place an order?
Browse the collection, select your size, and add items to your cart. At checkout, enter your shipping and payment details, then confirm your order to receive a confirmation email.
Can I modify or cancel my order after placing it?
Orders process quickly, so changes cannot be guaranteed once placed. Contact us immediately at support@weberapparel.com or +44 7307 213500 to request modifications before dispatch. Once shipped, cancellations are unavailable; you can request a return after delivery instead.
I did not receive an order confirmation email. What should I do?
Check your spam or junk folder first. If it is not there, contact support@weberapparel.com with your name and the email address used at checkout.
Do you have a size guide?
Yes. Size guides appear on individual product pages. If you are unsure about the fit of a specific style, contact our team for advice before ordering.
Shipping & Delivery
Where do you ship to?
Weber Apparel ships exclusively to UK addresses, covering England, Scotland, Wales, and Northern Ireland. International shipping is not currently available.
How much does shipping cost?
Shipping is free on all orders, with no minimum purchase requirement.
How long does delivery take?
Orders process within 1–2 business days, with transit taking 6–8 business days. Estimated total delivery time is 7–10 business days. Orders placed after 5 PM UK time or on weekends and holidays begin processing the next business day.
Which carriers do you use?
Orders are delivered by Royal Mail or Evri, depending on parcel size and delivery address.
How do I track my order?
After dispatch, you will receive a shipping confirmation email with a tracking number. Track your shipment via the link in the email or on our Track Your Order page. Please allow up to 48 hours for tracking information to appear.
My tracking has not updated in several days. What should I do?
Carrier scan delays occasionally occur. If tracking shows no updates for more than 3 business days after dispatch, contact support@weberapparel.com with your order number and we will investigate with the carrier.
My package is showing as delivered but I have not received it. What now?
Check around your delivery area, with neighbours, or at your local collection point. If it still cannot be located, contact support@weberapparel.com within 48 hours so we can open a carrier investigation.
What happens if my package is lost?
A package is considered lost if it has not been delivered within 8 business days after the estimated delivery window ends, confirmed with the carrier. Weber Apparel will arrange either a full replacement or a complete refund — your choice.
Returns & Refunds
What is your return policy?
Returns are accepted within 30 days of delivery. Items must be unworn, unwashed, in original condition, with all tags and original packaging included. Please contact support before sending items back.
How do I start a return?
Email support@weberapparel.com with your order number and the reason for the return. You will receive a response within 24 hours on business days with the return address and instructions.
Who pays for return shipping?
For defective, damaged, or incorrect items, Weber Apparel covers return shipping. For change of mind or wrong size, the customer pays return shipping. No restocking fees apply in any case.
I received a damaged or wrong item. What should I do?
Contact support@weberapparel.com within 30 days of delivery with your order number and clear photos of the item and packaging. Once confirmed, return shipping is covered and you will receive a full replacement or refund.
Can I exchange an item for a different size or style?
Yes. Contact support@weberapparel.com with your order number and the item you would like instead. Exchanges depend on stock availability. Replacement items ship at no additional cost once availability is confirmed and your return is received.
How long does a refund take?
Returns are inspected within 1–2 business days of receipt. Refunds are issued to your original payment method within 7 days. Your bank or payment provider may take an additional 3–10 business days to process the refund.
Can I return an item I have worn or washed?
No. Items must be unworn and unwashed with original tags and packaging intact. Items showing signs of wear, washing, or alteration are ineligible for return or refund. This does not affect your statutory rights regarding faulty items.
Payments & Billing
What payment methods do you accept?
American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa. All transactions are processed securely through Shopify Payments and authorised third-party providers.
What currency are prices displayed in?
All prices are displayed and charged in Pounds Sterling (GBP), including VAT where applicable. Card currency conversion fees are determined by your financial institution.
My payment was declined. What should I do?
Common decline reasons include incorrect card details, expired cards, insufficient funds, or bank security restrictions. Verify your details and try again, or use an alternative payment method. Contact your bank if the issue persists.
Is it safe to pay on your website?
Yes. All transactions use SSL encryption and are processed through PCI-DSS compliant payment providers. Weber Apparel does not store or have access to your full payment card details.
Privacy & Data
Do you sell my personal information?
No. We do not sell personal information. Data may be shared with advertising partners such as Google and Meta for targeted advertising with your consent. You can withdraw consent anytime by contacting support@weberapparel.com or adjusting your cookie settings.
How can I request access to or deletion of my data?
Contact support@weberapparel.com to request access, correction, or deletion of your personal data under UK GDPR. We will verify your identity and respond within one month. See our Privacy Policy for full details.
How do I unsubscribe from marketing emails?
Click the unsubscribe link at the bottom of any marketing email, or contact support@weberapparel.com. Unsubscribing from marketing emails does not affect transactional order-related emails.
Contact Information
- Store name: Weber Apparel
- Address: 8 Longford Rd, Kingstanding, Birmingham B44 0RN, United Kingdom
- Email: support@weberapparel.com
- Phone: +44 7307 213500
- Support hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)
- Response time: Within 24 hours on business days. Weekend messages are answered on Monday.
You can also use the contact form on our Contact page for additional assistance.