Refund policy
Last updated: September 23, 2026
Returns at a Glance
| Category | Details |
|---|---|
| Return window | 30 days from the date of delivery |
| Accepted returns | Both defective and non-defective (change of mind) products |
| Item condition | New — unworn, unwashed, original packaging, all tags attached |
| Exchanges | Accepted, subject to stock availability |
| Return shipping | Weber Apparel covers defects/damage; customer pays for change of mind |
| Restocking fees | None |
| Refund processing | Within 7 business days of receiving your return |
| Refund method | Original payment method |
Return Window
You have 30 days from the date your order is delivered to request a return. The delivery date shown in your carrier tracking confirmation is used as the starting point of this window. Requests submitted after this period are handled at our discretion.
Item Condition Requirements
To be eligible for a return, items must be:
- Unworn, unwashed, and unused
- In original condition with no signs of wear, alteration, or damage caused by the customer
- Returned in the original packaging
- Complete with all tags and labels included
Items that arrive defective, damaged in transit, or incorrect are exempt from these condition requirements.
Return Scenarios Overview
| Scenario | Eligible? | Shipping | Resolution |
|---|---|---|---|
| Defective item | Yes (30 days, with photos) | Covered by Weber Apparel | Replacement or refund |
| Damaged in transit | Yes (30 days, with photos) | Covered by Weber Apparel | Replacement or refund |
| Wrong item received | Yes (30 days, with photos) | Covered by Weber Apparel | Replacement or refund |
| Change of mind | Yes (within 30 days, unworn) | Customer pays | Full refund (excl. return shipping) |
| Wrong size selected | Yes (within 30 days, unworn) | Customer pays | Exchange or refund |
| Order not delivered | Yes (after carrier confirmation) | N/A | Replacement or refund |
| Cancellation before dispatch | Yes (contact us immediately) | N/A | Full refund |
| Cancellation after dispatch | Not eligible — return after delivery | Customer pays | Refund after inspection |
How to Initiate a Return
Please contact us before sending anything back so we can provide you with the correct return address and instructions. Returns sent without contacting us first may take longer to process.
- Email support@weberapparel.com with your order number, the item(s) you wish to return, and the reason for your return. For defective, damaged, or incorrect items, please attach clear photos.
- Our support team will respond within 24 hours on business days with approval and the return address.
- Pack your item securely in its original packaging, including all tags. We recommend using a tracked shipping method.
- Ship your item to the address provided in your return authorisation email.
Defective or Incorrect Items
Please email us within 30 days of delivery with your order number and clear photos of the issue. Once we confirm the issue, we will cover all return shipping costs and offer you the choice of a full replacement or a complete refund.
Items Damaged in Transit
Please email us within 30 days of delivery with your order number and photos, and retain the original packaging. Once we confirm the issue, we will cover all return shipping costs and offer you the choice of a full replacement or a complete refund.
Change of Mind Returns
Change of mind returns are accepted within 30 days of delivery, provided the item is unworn, unwashed, and in its original condition with all tags attached. Return shipping costs for change of mind returns are the customer's responsibility and are non-refundable. No restocking fees apply.
Exchanges
We are happy to exchange an item for a different size or style. Email us at support@weberapparel.com with your order number and the item you would like instead. Exchanges are subject to stock availability. Once we confirm availability and receive your return, the replacement item is dispatched at no additional shipping cost to you.
Order Cancellations
If you wish to cancel your order, please email us immediately. If your order has not yet been dispatched, we will cancel it and issue a full refund to your original payment method within 7 business days. Once an order has been dispatched, it can no longer be cancelled; you may return it after delivery following the return process above.
Refund Process & Timeline
| Step | Timeframe |
|---|---|
| Return inspection | Within 1–2 business days of receipt |
| Refund issued | Within 7 business days of receiving your return |
| Visible in your account | Additional 3–10 business days (depends on your bank) |
Once we receive and inspect your returned item, we will notify you of the outcome by email. Refunds are always issued to the original payment method used at checkout. We do not issue refunds in the form of store credit unless explicitly requested by the customer.
Return Shipping Costs Summary
- Defective, damaged, or incorrect items: return shipping is fully covered by Weber Apparel.
- Change of mind or wrong size: return shipping is the customer's responsibility and is non-refundable.
- No restocking fees are charged under any circumstances.
We recommend using a tracked shipping method, as we cannot be held responsible for items lost in return transit.
Your Statutory Rights
Nothing in this policy affects your statutory rights as a UK consumer under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, including the 14-day statutory cancellation right, which provide additional protections beyond this policy.
Contact Information
Store name: Weber Apparel
Address: 8 Longford Rd, Kingstanding, Birmingham B44 0RN, United Kingdom
Email: support@weberapparel.com
Phone: +44 7307 213500
Website: weberapparel.com
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)
Response time: Within 24 hours on business days. Weekend messages are answered on Monday.